Systems in production, measured.

Challenge

A services portal was routing every question — however routine — to a human queue, with a two-day median reply and no Arabic parity.

Approach

A retrieval assistant grounded in the regulations, with a re-ranker fine-tuned on real tickets and a refusal path that escalates cleanly when confidence drops.

Challenge

Analysts were reading every flagged transaction by hand; the backlog meant genuine fraud sat unreviewed for hours.

Approach

A triage agent that gathers context from four systems, drafts a recommendation with its reasoning, and hands the analyst a decision instead of a raw alert. The human still signs.

Challenge

Forty years of standards, drawings, and inspection reports — searchable only by filename. Engineers rebuilt answers that already existed.

Approach

A retrieval platform over the full archive with table- and diagram-aware parsing, so an answer can cite a clause and the figure beside it. Deployed inside the client’s own region.

Challenge

Coders were mapping free-text Arabic notes to billing codes by memory, with a review backlog and inconsistent results between shifts.

Approach

A fine-tuned model that proposes codes with a confidence and the sentence it relied on, leaving the coder to confirm rather than recall. Evaluated against a physician-adjudicated set.